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FAQ

Get the Answers You Need

  • How do I vacuum-seal my suitcase?
    To use the vacuum-sealing mechanism, simply locate the button on the right-hand side of the suitcase and flip the switch to start the process of saving space!
  • What is the best way to clean my luggage/bags when it's dirty?
    You should use a soft sponge or cloth, and if necessary, use a hard-bristle brush. with soap and lukewarm water for general cleaning and try to avoid abrasive cleaners to prevent damage to the product.
  • What materials do you use for your products?
    We make sure to use durable yet comfortable materials for our products. For our suitcases, one material we use is polycarbonate, which makes the product flexible, lightweight, and scratch-resistant so your suitcase can maintain any disaster. For our bags, we also use polycarbonate, polyester, and cotton.
  • Can I return a product?
    Unfortunately, you are unable to return a product for a full refund, as our products are not real, as listed in our disclaimer at the top of the website. All in-store purchases are final.
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